Started upload, appeared to start OK, but can't see that it has finished. How can we tell?

Thanks for reaching out!
The uploading process takes two steps to complete.

The first step is sending the file to your TALENT account. If you're uploading using T Uploader, you'll see your recording in the 'Uploaded' section of your video library. When you're uploading using a computer/laptop, the upload screen will show 100% progress and then disappear.

The second step is encoding the video. While your videos are encoding, they'll be shown as 'Pending' on your Videos & Files page. When you click on the video, you'll notice that your page has encoding progress message.
Once the encoding has finished, you'll be able to access your video by clicking the 'Videos & Files' tab. It'll will be in the  'My Files' section.
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