Started upload, appeared to start OK, but can't see that it has finished. How can we tell?

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Thanks for reaching out!
The uploading process takes two steps to complete.

The first step is sending the file to your TALENT account. If you're uploading using T Uploader, you'll see your recording in the 'Uploaded' section of your video library. When you're uploading using a computer/laptop, the upload screen will show 100% progress and then disappear.
 
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The second step is encoding the video. While your videos are encoding, they'll be shown as 'Pending' on your Videos & Files page. When you click on the video, you'll notice that your page has encoding progress message.
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Once the encoding has finished, you'll be able to access your video by clicking the 'Videos & Files' tab. It'll will be in the  'My Files' section.
 
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