In order to download the comments and rubric tags on a video, you must either be the owner of the video or have High Permissions on the video. In order for you to download the CSV on any video that you have not uploaded yourself, the video must be shared with you at the 'High' permission level. The 'High' permission level gives you the ability to download, duplicate, and edit the video, as well as the ability to export the comments and re-share the video.
If you need High permissions, reach out to your colleague and ask if the sharing permission can be changed to 'High.' The person who uploaded the video can change the permission level by clicking on the orange 'Share Video' button on the top right of the video, and then clicking on the pencil icon next to the current sharing level to select the desired sharing level.
Rather watch a video? For more information about how sharing works, check out our video tutorial. HIPAA users, click here.